Frequently Asked Questions

Booking answers

I am trying to book with different numbers of passengers on the outbound and return journeys. How can I do this?

We are not currently able to offer the facility to make one booking with different numbers of passengers on the outbound and return legs of the journey. However, this can be done as 2 separate bookings. For example, if you wish to make a booking with 2 people travelling outbound and one person returning, you can book as follows:

1. First booking for 1 person return
2. Second booking for 1 person single
OR
1. First booking for 2 people outbound only
2. Second booking for return leg for one person.

Can I book an open return?

No, unfortunately it is not possible to book open return tickets with A2Bferries.

How can I get the cheapest price?

Our cheapest ferries are all available online; the prices quoted online are our lowest fares for the route/date/time combination that you have selected.
Most fares are demand driven, so we advise you to book early and avoid peak sailings if possible.
If you are flexible with the routes and dates that you can travel, you can use our Compare prices form to find the lowest fares.

The price I am quoted now is more expensive than when I last looked. Why is this?

The prices you see online are only valid at the time of the quote. As many ferry operators use a demand-driven pricing structure, the price may change according to availability. Therefore, we advise booking early to obtain the cheapest prices.

Are all taxes and fuel surcharges included in the price I have been quoted?

In most cases, all taxes and fuel surcharges are included in the price quoted. However, in a few cases, the ferry operator may apply these charges upon arrival at the port. If this is the case, you will be informed of this at the quote stage of the booking process.

How do I know which ferry operator I have booked with?

Once you have made your booking, you will receive your on-screen and email booking confirmation. The email confirmation includes the ferry operating company, your booking reference number, check-in time and other essential information. Also, if you look at the terms and conditions for your quotation/booking you will see the operator you have chosen for your routes.

If I make a booking online, will I receive any tickets?

In most cases you will not receive tickets if you make your booking through us.
When your booking as been completed, you will receive an on screen BOOKING REFERENCE NUMBER which will at the same time be confirmed by email. Unless given specific instructions on your booking confirmation, we recommend that you print a copy of your email booking confirmation and present a copy of it, together with passport, at the check-in point, and you will be issued with your travel documents.
In some cases you will be advised to print one or more copies of your email booking confirmation as this is your ticket.

Does the website support all browsers?

We support most modern web browsers including Safari and Firefox and we always suggest you have the latest browser installed.

Pricing / Payment answers

What does the crossed out fare next to the "Ticket Price" mean?

This fare is the highest price our customers found in the previous and current months for the combination of route, ferry company, number of passengers selected. These are neither full prices nor competitor rates.

Which credit and debit cards do you accept?

We accept Visa debit/credit/Electron, Mastercard, Switch and PayPal.

Is there a charge for using credit/debit cards?

This depends on the type of card you use.

I do not have a credit/debit card. Can I book now and pay at the port? Can I pay by cheque/cash?

We require full payment at the time of booking, and therefore you are unable to make a booking and pay at the port. Unfortunately, we are unable to accept cash or cheque payments.

Are my credit card details secure when I make a booking online?

Yes, all online bookings are handled via a secure server which encrypts all your details into a format that cannot be recognised. a2bferries.com website uses PayPal technology.

Can I use someone else's PayPal, credit/debit/ card to pay for my booking online?

Yes, providing you have their full permission to use their card.

I have tried to make a booking, but it says my card has been declined. Why is this?

We do not have access to information regarding your card and cannot see why a transaction has been declined. Please ensure that the card details are entered correctly, and that you have sufficient funds in your account to make the payment. If you are still having problems, you may need to contact your card issuer.

Do I have to pay in full when I make a booking?

Yes. We require full payment when making a booking.

I have tried to make a booking, but it says it has been unsuccessful. But now I see that the money has come out of my account. Help!

When a booking is attempted, money is automatically reserved in your account for the transaction and it may appear as though the amount has been debited from your account. If a booking fails, this money will NOT be debited from your account, and an automatic response will be sent to your bank cancelling the transaction. However, occasionally, it may take some time for your bank to process this, and in the interim period the money may still appear to have been taken out of the account. If this is the case, please do not be alarmed. We will not debit the money from your account, and it will appear back in your account shortly.

I have tried to make a booking, but I did not receive an on screen confirmation that my booking had been made. Was the booking successful?

In this case we would suggest that you first check if you have received an email confirmation from us.
If your booking has been confirmed, an email is automatically sent to the email address declared during the booking process.
If you are still unsure about your booking, you can contact us by email at info@a2bferries.com, using the same email address declared in the booking process and we can check our system.

Ferry ticket answers

Will I receive tickets for my booking?

Generally, no tickets will be issued for your booking. The email confirmation you receive with your booking reference number on it serves as the ticket. Please print out the email confirmation and present it at the check-in desk and you will be issued with the boarding passes at that point. You need not collect your tickets separately anywhere else.

I haven't received my email confirmation; why is this?

Email confirmations are sent out automatically once the booking is made online; however, if the email address has been entered incorrectly you may not receive the email confirmation. Alternatively, the email confirmation may have been blocked by spam or junk filters on your email account; please check your junk mail folder before contacting us. If you still cannot receive your confirmation email, please contact us by e-mail with the lead passenger's name and/or booking reference number in order for us to resend the confirmation.

Amending bookings answers

How do I amend my booking?

When you make your booking you will be issued with an email address and telephone number which you can use to request any amendment to your booking. Our service team is available 7 days a week (excluding Christmas Day) for customers with a current booking. Please note that in some instances it is not possible for us to amend your booking due to the terms and conditions of the purchase. You will have been notified of this before you confirm your booking, and any variation of such terms and conditions which you would have agreed to before we accepted your booking request are solely at the discretion of the provider of the service you have purchased.

How do I cancel my booking?

We do not offer any refund on cancellations, however you are able to change ticket dates by contacting us lastest 48 hours before the

Will you charge me for amending my booking?

Yes, we will charge an administration fee for all amendments made, where they are allowed in the terms and conditions of the services purchased.
The payment of administration fees for providing this service are included in the terms and conditions which you agree to prior to confirming your booking, and unless stated otherwise are normally %20 per amendment. You will also be charged any change in price for the service(s) you have purchased. If the change you are making results in a refund being due to you, the administration fee is taken from the value of that refund.

Getting there answers

I would like to know the post code of the port. How can I find this?

For relevant port postcodes and address details please refer to our port information pages. Alternatively use the form below for detailed directions to your port of departure.

Checking-in answers

How early do I need to get to the port before departure?

Your precise check-in time is detailed on your booking confirmation (in the email). However, as a guideline with most operators you need to arrive 60 minutes prior to departure.
Please check the minimum check-in time required by the ferry operator in advance of travel.

If I arrive at the port early, can I board the ferry straight away?

No, you cannot go aboard the ferry until boarding commences.

Do I need to take my passport with me when I travel?

For all International ferry crossings every passenger must have a valid passport with them to board the ferry.
Children are able to travel if they are on an adult passport.
Young babies are able to travel if a birth certificate is shown at customs.

Can I sleep in my motorhome/caravan overnight at the port?

No. For safety and security reasons overnight camping at the port is not permitted.

Groups answers

I am travelling in a group of more than 9 people. How can I book this?

Please email us at info@a2bferries.com with the specific details of your group price request.

Contact us

How can I contact A2BFerries?

Please email us at info@a2bferries.com. If you have already made a booking with us, you will find contact details on your booking confirmation email.